Support 360 — platform for inquiries and consultations on Visa services

This is a team of professionals who will advise on all promotions and offers from the Visa payment system.

Consultations on existing promotions, offers, receiving and processing feedback, as well as clarifying the information provided on the official website: https://www.visa.com.ge/en_GE

It is possible to communicate through the following channels:

• Via VisaConcierge chatbot
• By email: [email protected]

The service is available for cards issued with the Visa payment system.

In touch with you 24/7.

The service is provided free of charge.

The Visa support service is ready to help without any restrictions in any question on services and promotions from the payment system.

The availability of airport services can be checked via the VisaConcierge chatbot.

To do this, click the Visa Travel button, select the required service and then click “Check availability of services”.*

*Before that, don’t forget to add the card that needs verification in the bot

In the Visa Airport Companion application, in the “Overview” section, you can view the available lounges by selecting the desired airport or country.

There is also a link to the list of lounges on the main screen.

Fast Track will help you get through the aviation security and fast track areas.

In order to use the service, head to the Aviation Security Pass and look for the new, brightly colored Fast Track sign. Attach your premium Visa card to the validator at the turnstile and proceed to the fast track area.

The website with detailed information on the service: https://www.visa.com.ge/en_GE/pay-with-visa/promotions/fast_track_international.html

Your insurance with automatically take effect if before the trip you:

• Paid for round-trip tickets with a Visa premium card.
• Booked and paid for accommodation with a premium Visa card before the start of the trip.
• Paid for both tickets and accommodation before the start of the trip with a Visa premium card.

It is recommended to fill out an insurance certificate before starting the trip, as it may be requested at customs control.*

*The VisaConcierge chatbot will also help you to fill out the insurance certificate.

Duration — 90 days per trip, but not more than 183 days a year. If the trip lasts more than 90 days, it is considered completely uninsured.

Your insurance begins and ends upon departure and entry into the country of permanent residence.

The website with detailed information: https://www.visa.com.ge/en_GE/pay-with-visa/promotions/travel-insurance.html

Certainly! You can access a wide range of offers when paying for travel, food and alcoholic beverages, paying at restaurants and shops, buying sports goods, paying for entertainment and much more.

Website with detailed information: https://www.visa.com.ge/en_GE/pay-with-visa/promotions.html