Visa’s Customer Care Professionals will be able to assist you in filing a lost or stolen card report. Contact us or submit a request.
We’re here to help. Visa works with your financial institution to cancel your lost card and get you a replacement card or emergency cash — around the globe.
Sources/Footnotes/Disclaimer
Some emergency services are not available in all countries at this time. Learn more
Pick your preferred communication method and we’ll work with your financial institution to cancel your lost card.
Sources/Footnotes/Disclaimer
*Callers in certain countries dialing these numbers, including the collect number from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred. If the country/region you are in is not listed, or if you experience difficulties using any of the toll-free numbers, please call collect at +1-303-967-1096. (Collect calls are placed using the local operator.)
I no longer have my Visa card, how can I report it lost or stolen?
How do I report fraudulent charges?
Visa’s Customer Care Professionals will be able to assist you in reporting fraud to your financial institution. Contact us or submit a request.
How do I cancel a lost or stolen debit card?
You can contact us or submit a request. If you need help locating a number for your financial institution so you can cancel your card, chat with us or call us via your country/region’s global toll-free number from the drop-down menu at the top of this page.
Am I liable for unauthorized purchases made on my lost or stolen Visa card?
Visa's Zero Liability Policy* is our guarantee that you won't be held responsible for unauthorized charges made with your account or account information. You're protected if your Visa credit or debit card is lost, stolen or fraudulently used — online or offline.
* Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your financial institution for more detail.
How do I get emergency cash?
If you're waiting for a replacement card, experiencing card acceptance difficulties or simply need cash, Visa can arrange for cash pickup at a location near you. You can contact us or submit a request.
How do I replace my credit card?
If your Visa credit or debit card is lost, stolen, damaged, or compromised, we’ll work with your financial institution to approve and expedite the delivery of an emergency card to you. You can contact us or submit a request.
I get assistance to reach my financial institution?
Visa's 24/7 cardholder inquiry services can connect you to your financial institution for account-specific questions or provide general information about Visa. We can also connect you with benefit service providers if you have questions about your card’s benefits. You can contact us or submit a request.